Terms of service

Aurelthorne Terms of Service:

Last updated: December 1st 2025

0. Overview and Acceptance

These Terms of Service (the “Terms”) govern your access to and use of the websites, online store, digital materials, and related services operated by Aurelthorne and its affiliated entities (collectively, the “Services”). By accessing or using the Services, creating an account, or placing an order with Aurelthorne, you agree to be legally bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you must not use the Services or purchase products from Aurelthorne.

These Terms form a binding agreement between you and Aurelthorne, a business operating in the Province of Ontario, Canada.

1. Definitions

In these Terms of Service, the following capitalized terms have the specified meanings:

a) “Client” means the individual or legal entity that places an order with Aurelthorne, as identified by the name, email address, billing information, shipping details, and any verification documents provided at the time of order. A Client remains the same individual or entity regardless of subsequent changes to email address, physical address, phone number, or other contact details.

b) “First-time custom client” means a Client who has never previously completed a custom or made-to-order purchase with Aurelthorne, as determined by Aurelthorne based on order history, account records, and client identification information in its reasonable discretion, acting in good faith.

c) “Custom Piece” means any piece produced using client-specific design input, CAD approval, stone selection, customization, client-provided measurements, or any bespoke instructions, regardless of complexity.

d) These definitions apply throughout these Terms, including for the Trade-In Promise in Section 6. Aurelthorne may deny Trade-In Promise eligibility if it reasonably determines, acting in good faith, that multiple accounts, identities, or order histories are being used to access the program more than once. Eligibility is assessed per Client, not per order, household, address, or account—one Client is eligible one time only.

e) Reservation of Statutory Rights: Nothing in these Terms limits, waives, or modifies any non-waivable rights, remedies, warranties, or conditions you may have under applicable Ontario or Canadian consumer protection laws (including the Consumer Protection Act, 2023), the Sale of Goods Act, or other legislation, including rights related to misrepresentation, unfair practices, defective goods/services, non-delivery, or unconscionability. Where there is a conflict between these Terms and such laws, the more protective statutory provisions prevail.

2. Eligibility, Accounts, and User Responsibilities

2.1 Eligibility

You represent and warrant that you:
a) are at least the age of majority in your province or territory of residence; and
b) have the legal capacity to enter into binding contracts.

2.2 Accounts

You may be required to create an account to access certain features of the Services or to place an order. You agree to:
a) provide true, accurate, current, and complete information; and
b) keep your information up to date at all times.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Aurelthorne is not liable for any loss or damage arising from your failure to protect your account information.

2.3 Prohibited Use

You agree not to:
a) use the Services for any unlawful, fraudulent, or unauthorized purpose;
b) interfere with or disrupt the security, integrity, or performance of the Services;
c) attempt to gain unauthorized access to any portion of the Services or related systems;
d) resell or commercially exploit the Services without our prior written consent.

Aurelthorne may suspend or terminate your access to the Services at any time if it believes you have violated these Terms or applicable law.

3. Product Information, Grading, and Accuracy

3.1 Product Descriptions

Aurelthorne strives to provide accurate descriptions, images, and pricing information for all products. However, errors, inaccuracies, and omissions may occur. Aurelthorne may correct such errors and change or update information at any time without prior notice.

3.2 Handcrafted and Natural Variations

Many Aurelthorne pieces are handcrafted and may contain natural gemstones or other natural materials. You acknowledge and agree that:
a) variations in color, texture, clarity, inclusions, polish, stone positioning, metal tone, proportions, and other characteristics are inherent to fine jewelry and natural materials; and
b) such minor variations do not constitute defects or misrepresentations.

3.3 Gemstone Grading and Subjectivity

Gemstone grading involves professional judgment and can be inherently subjective. Grading assessments may vary between evaluators or laboratories, even when examining the same stone under similar conditions. Differences in color interpretation, clarity assessment, cut evaluation, and grading systems can lead to differing opinions without indicating any defect or misconduct.

3.4 Independent Appraisals and Opinions

You acknowledge that independent appraisals, grading reports, or opinions (including those from third-party laboratories or appraisers) may differ from Aurelthorne’s descriptions or assessments. Independent appraisals and grading opinions do not, by themselves, constitute evidence of defect, non-conformity, or misrepresentation by Aurelthorne.

3.5 No Guarantee of Market or Resale Value

Aurelthorne does not guarantee any current or future market value, resale value, investment value, or appreciation of any gemstone, diamond, metal, or finished piece. Any statements made regarding potential value, rarity, or collectability are opinions only and are not financial or investment advice.

3.6 Availability and Discontinuation

All products and services are subject to availability. Aurelthorne may limit quantities, discontinue any product or style, or change product offerings at any time without notice.

4. Orders, Pricing, Payment, and Chargebacks

4.1 Offers and Acceptance

Your submission of an order through the Services constitutes an offer to purchase the products in your order. Aurelthorne may accept or reject your offer at its sole discretion. An order is deemed accepted only when Aurelthorne:
a) processes your payment in full; and
b) sends you a written order confirmation (for example, by email).

4.2 Pricing and Taxes

All prices are listed in Canadian dollars (CAD), unless otherwise stated, and are subject to change without notice. Applicable sales taxes, duties, and shipping charges are calculated and displayed at checkout.

4.3 Payment Authorization

By submitting payment information, you represent and warrant that:
a) you are authorized to use the payment method provided;
b) the payment information is accurate and complete; and
c) your payment will be honored by your financial institution.

You authorize Aurelthorne (or its payment processor) to charge the full amount of your order, including applicable taxes, duties, and shipping, to your selected payment method.

4.4 Design, CAD, and Labour Fees (Non-Refundable)

All fees for design, consultation, CAD modeling, design refinement, customization, and labour are intended to be non‑refundable once any work has been initiated, because such work represents time, expertise, and services that cannot be returned. This non‑refundability is subject to any non‑waivable rights or remedies you may have under applicable Ontario or Canadian consumer protection laws, including rights relating to misrepresentation, non‑delivery, or defective services.

4.5 Chargebacks and Disputes

You agree that you will not knowingly initiate a chargeback or payment dispute that is inconsistent with your obligations under these Terms or with the factual record of your transaction. Nothing in these Terms limits or waives any non‑waivable rights you may have under applicable consumer protection laws, including any statutory chargeback rights.

You acknowledge and agree that:
a) Aurelthorne may rely on your written and electronic approvals, design confirmations, communication logs, delivery records, photographs, and these Terms as evidence of authorization and fulfillment;
b) Custom Pieces, sourced‑per‑order stones, and non‑refundable design/CAD/labour fees are identified and disclosed as such prior to purchase, subject always to any rights you may have under applicable consumer protection laws; and
c) if you initiate a chargeback that is inconsistent with the documentary record and not required to exercise non‑waivable statutory rights, Aurelthorne may dispute that chargeback with your payment provider or financial institution and provide supporting documentation.

In the event of a chargeback or dispute, you authorize Aurelthorne to provide order documentation, CAD approvals, proof of delivery, and all relevant records to the payment provider or financial institution.

5. Custom Jewelry and Final Sale Terms

This Section applies to all custom-made items and bespoke jewelry (collectively, “Custom Pieces”).

5.1 Custom Design Process

Custom Pieces may involve consultations, design development, CAD modeling, gemstone selection, design refinements, and other collaborative steps. Aurelthorne may provide sketches, renderings, CAD models, or other design documents for your review and approval.

5.2 Client Approvals and Responsibility

You are responsible for carefully reviewing all sketches, CAD models, measurements, written specifications, gemstone selections, and other design elements before granting approval. Your written or electronic approval (including email or other digital confirmation) constitutes your acceptance of the design and specifications.

5.3 Final Sale and Non-Cancellation

Subject to any non‑waivable rights under Ontario or Canadian consumer protection laws, Custom Pieces are treated as final sale and non‑cancellable from the earlier of:
a) the time you approve the CAD/design in writing or electronically; or
b) the time Aurelthorne commences production or orders materials specifically for your Custom Piece.

After that point, Custom Pieces are not intended to be cancelled, refunded, or exchanged, except where:
a) required by applicable law; or
b) Aurelthorne expressly agrees in writing to provide a different remedy.

Nothing in this Section limits or waives any remedies you may have that cannot legally be excluded or restricted, including in cases of unfair practices, misrepresentation, or non‑delivery under applicable consumer protection laws.

5.4 Design, CAD, and Labour Fees

5.5 Sourced-Per-Order Gemstones and Materials

Certain materials are sourced specifically to fulfill a particular client request and are normally non‑returnable and non‑creditable. These may include, without limitation:
a) natural diamonds;
b) colored gemstones (such as sapphires, rubies, emeralds, and others);
c) specialty or rare stones; and
d) any stone or material selected or acquired specifically to satisfy your request.

These sourced‑per‑order materials are treated as final sale and non‑refundable once ordered, except where:
a) otherwise required by applicable consumer protection laws; or
b) Aurelthorne expressly agrees in writing to a different arrangement.

This Section does not limit any non‑waivable statutory rights you may have, including rights where goods are misrepresented or not supplied as required by law.

5.6 Handcrafted Variations in Custom Pieces

You acknowledge that Custom Pieces are individually crafted and that minor variations in polish, symmetry, stone positioning, and other artisanal elements are normal and do not constitute manufacturing defects.

5.7 Intellectual Property in Custom Work

All sketches, drawings, CAD models, wax models, prototypes, design concepts, and custom designs created or provided by Aurelthorne remain the sole intellectual property of Aurelthorne. No transfer of ownership or license to reproduce, copy, or manufacture the design is granted, except as expressly stated in a separate written agreement. You agree not to use, reproduce, distribute, or provide any Aurelthorne designs, sketches, or CAD files to any third party for the purpose of copying, reproducing, or manufacturing similar or derivative pieces.

To help ensure transparency, Aurelthorne will disclose, before you commit to custom design work, that ownership of sketches, CAD files, and design concepts remains with Aurelthorne unless otherwise agreed in writing. Nothing in this Section limits any non‑waivable rights you may have under applicable intellectual property or consumer laws.

6. Aurelthorne First-Time Trade-In Promise (Lab-Grown Diamonds)

The Aurelthorne “First-Time Trade-In Promise” (the “Trade-In Promise”) is a one-time courtesy program for eligible Custom Pieces containing lab-grown diamonds only. The Trade-In Promise is not a general return or refund policy and is subject to the conditions below.

6.1 Eligibility

To be eligible:
a) you must be a first-time custom client of Aurelthorne;
b) the Custom Piece must contain exclusively lab-grown diamonds as its primary gemstones; and
c) you must request to use the Trade-In Promise within fourteen (14) days of delivery of the Custom Piece.

6.2 Condition Requirements

The Custom Piece must be:
a) unworn (beyond initial try-on) and in mint, pristine condition;
b) free from scratches, abrasions, dents, or signs of wear, impact, or damage;
c) unmodified and unaltered by any third party (including resizing, engraving, polishing, or repair);
d) returned with all original documentation, certificates, and packaging; and
e) free from any wear or damage detectable under magnification, as reasonably assessed by Aurelthorne or its designated professionals.

Aurelthorne will inspect the item and, acting reasonably and in good faith, determine whether the conditions for the Trade‑In Promise are satisfied. Aurelthorne’s determination is intended to be final for the purposes of this program, and does not limit any non‑waivable rights or remedies you may have under applicable consumer protection laws.

6.3 Scope of Credit

If approved, the Trade-In Promise provides a credit toward a new custom commission of equal or greater value. The credit applies only to the material value of:
a) metals used in the Custom Piece; and
b) eligible lab-grown diamonds.

6.4 Exclusions from Credit

The following are excluded from the Trade-In Promise credit:
a) natural diamonds;
b) colored gemstones and specialty stones;
c) design services and artistic work;
d) CAD modeling and digital design;
e) labour and craftsmanship;
f) setting and production costs; and
g) any other non-material service or cost associated with the original Custom Piece.

6.5 Credit Nature and Limitations

Trade‑in credits have no cash value, are non‑refundable, and are non‑transferable, except to the extent that applicable consumer protection law requires otherwise. Trade‑in credits:
a) cannot ordinarily be redeemed for cash or any cash equivalent;
b) cannot ordinarily be applied to purchases with a total value below the original Custom Piece’s purchase price; and
c) may be applied only toward a new custom commission of equal or greater value, as determined before applicable taxes, duties, and shipping, unless otherwise required by law or agreed in writing.

6.6 One-Time Courtesy

The Trade-In Promise is available once per client and only for the first eligible Custom Piece. Subsequent purchases are not covered by this program. "Client" is subject to the definitions laid out in Section 1.

7. Shipping, Risk of Loss, and Delivery

7.1 Shipping and Delivery Estimates

Aurelthorne will arrange shipping using carriers and methods indicated at checkout. Any delivery dates or timeframes provided are estimates only and are not guarantees. No stated timeline or estimated delivery window constitutes a guaranteed delivery date or time.

7.2 Risk of Loss

Risk of loss or damage to the products transfers to you when Aurelthorne delivers the products to the carrier for shipment to you. For insured shipments, any claims for loss or damage in transit may be subject to the carrier’s procedures and limitations.

7.3 Delays and Force Majeure

Aurelthorne is not liable for any delay, non-delivery, or other failure to perform due to events or circumstances beyond its reasonable control, including but not limited to: carrier delays, customs holds, strikes, lockouts, labour disputes, natural disasters, pandemics, governmental actions, or interruptions of transportation or utilities.

8. Refunds, Returns, Resizing, and Warranty

8.1 Refunds and Returns

Aurelthorne’s general refund and return rules are described in its separate Refund & Return Policy, which is incorporated into these Terms by reference. Where there is a conflict between these Terms and the Refund & Return Policy, the document that is more protective of your non-waivable statutory rights under Ontario and Canadian law will prevail.
Custom Pieces, sourced-per-order gemstones, personalized items, and other designated items may be final sale, subject to mandatory consumer protection provisions.

8.2 Resizing

Many rings include one complimentary resize within a specified size range, provided the design structurally permits resizing. Significant size changes or modifications that require substantial alteration to the design may incur additional fees or be unavailable. Resizing performed by any third party may void applicable warranties and guarantees provided by Aurelthorne.

8.3 Craftsmanship Guarantee

Aurelthorne stands behind the structural integrity and craftsmanship of its jewelry. For a period of twelve (12) months from the date of delivery, Aurelthorne will, at its discretion and subject to applicable law:
a) repair; or
b) replace
a piece that is found to have a manufacturing defect in materials or workmanship.
This guarantee does not cover:
a) normal wear and tear;
b) damage due to impact, abuse, misuse, or accident;
c) damage or loss resulting from chemical exposure, improper care, or failure to follow care instructions;
d) gemstone loss or damage caused by impact or trauma;
e) work performed, repairs, or alterations by third parties; or
f) theft, loss, or mysterious disappearance.
Your statutory rights under Ontario and Canadian law, where applicable, are preserved.

9. Intellectual Property and Content

9.1 Aurelthorne Intellectual Property

All designs, trademarks, trade names, logos, CAD models, sketches, images, text, graphics, videos, and other content available through the Services are owned by Aurelthorne or its licensors and are protected by Canadian and international intellectual property laws.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial use only. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works based on any Aurelthorne content without prior written consent.

9.2 Custom Designs

All sketches, drawings, CAD models, wax models, prototypes, design concepts, and custom designs created for you remain the exclusive intellectual property of Aurelthorne, unless expressly transferred by written agreement. You agree not to provide such materials to any third party for reproduction, manufacturing, or derivative works, and not to authorize any third party to copy or recreate Aurelthorne designs.

9.3 User Content and Feedback

If you submit any feedback, testimonials, reviews, suggestions, images, or other content (“User Content”) to Aurelthorne, you grant Aurelthorne a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media, for any lawful business purpose, without obligation of compensation.

You represent and warrant that any User Content you submit does not infringe or violate any third-party rights, is not unlawful or harmful, and that you have all necessary rights to grant the above license.

10. Prohibited Conduct

In addition to any other restrictions in these Terms, you agree not to:
a) use the Services in any manner that violates any applicable laws or regulations;
b) engage in fraud, misrepresentation, or deceptive conduct;
c) attempt to gain unauthorized access to any system, data, or information;
d) upload or transmit viruses, malware, or other harmful code;
e) use any automated means (such as bots, scrapers, or crawlers) to access or interact with the Services without consent;
f) harass, threaten, or abuse Aurelthorne staff or other users; or
g) infringe the intellectual property, privacy, or other rights of third parties.

11. Privacy, Data Protection, and AML Compliance

Aurelthorne’s collection, use, and disclosure of personal information are governed by its Privacy Policy, which forms part of these Terms. By using the Services or providing personal information, you consent to the collection, use, and disclosure of your information in accordance with the Privacy Policy.

Where applicable, Aurelthorne may be required to collect and verify client identity information to comply with Canadian anti–money laundering and related regulatory obligations, including requirements that may apply to dealers in precious metals and stones. This may include collecting government-issued identification and other verification data in accordance with applicable law. Any such collection and use of personal information will be handled in accordance with applicable laws and the Privacy Policy.

12. Disclaimer of Warranties

To the fullest extent permitted by applicable law, and except as expressly set out in these Terms or required by statute, the Services and all products are provided “as is” and “as available,” without any representations, warranties, or conditions of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

Aurelthorne does not warrant that the Services will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Services or related systems are free of viruses or harmful components.

Nothing in this Section is intended to limit warranties or conditions that cannot be excluded or limited under applicable Ontario or Canadian law.

13. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Aurelthorne, its owners, directors, officers, employees, contractors, or agents be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with:
a) your use of or inability to use the Services;
b) any products or services purchased from Aurelthorne;
c) any unauthorized access to or use of your information; or
d) any other matter relating to the Services or products.

To the extent permitted by law, Aurelthorne’s total aggregate liability for any claim arising out of or relating to these Terms, the Services, or any products shall be limited to the greater of:
a) the amount you actually paid for the specific product or service giving rise to the claim; or
b) two hundred fifty Canadian dollars (CAD $250).

This Section does not exclude or limit any liability that cannot be excluded or limited under applicable Ontario or Canadian law, including liability in relation to non‑waivable statutory warranties, conditions, or remedies under consumer protection legislation.

14. Indemnification

You agree to indemnify, defend, and hold harmless Aurelthorne and its owners, directors, officers, employees, and agents from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:
a) your breach of these Terms;
b) your misuse of the Services or products; or
c) your violation of any law or third-party rights.

15. Governing Law, Jurisdiction, and Disputes

These Terms, and any dispute or claim arising out of or relating to them, the Services, or any products, shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to conflict of law principles.

Subject to any mandatory consumer protections that require otherwise, you agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of the Province of Ontario, located in Toronto, and you hereby irrevocably submit to the jurisdiction of such courts.

16. Changes to the Terms

Aurelthorne may update or modify these Terms from time to time. When changes are made, the “Last updated” date at the top of this page will be revised. Changes will become effective upon posting unless otherwise specified. Your continued use of the Services or purchase of products after any changes indicates your acceptance of the revised Terms.

If you do not agree to the updated Terms, you must stop using the Services and cease placing new orders.

17. Severability, No Waiver, and Entire Agreement

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

No failure or delay by Aurelthorne in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of that or any other right or remedy.

These Terms, together with any order confirmation, invoices, and referenced policies (including the Privacy Policy and Refund & Return Policy), constitute the entire agreement between you and Aurelthorne regarding the subject matter and supersede all prior or contemporaneous understandings.

18. Contact Information

If you have any questions about these Terms or the Services, please contact:

Aurelthorne
Business Name: Aurelthorne
Email: Aurel_thorne@yahoo.com